Frequently Asked Questions

Everything you need to know about shopping at Fujiya.

How do you ensure the freshness of your food products during shipping?

All perishable items are packed in temperature-controlled insulated packaging with cold packs to ensure they arrive at your doorstep in peak condition.

What is your return policy for food items?

For safety reasons, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.

Do you provide detailed allergen information?

Yes, every product page includes a full list of ingredients and highlighted allergen warnings. We recommend reviewing these carefully if you have specific dietary restrictions.

How can I track my delivery?

Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

Do you offer international shipping for your gourmet snacks?

Currently, we ship to most countries worldwide. Please note that customs regulations regarding food imports vary by country, and additional duties may apply upon arrival.