Fujiya Returns & Refund Policy
At Fujiya, we take pride in the quality of our food products; however, due to the perishable nature of our items, returns are generally accepted only for damaged or incorrect deliveries. Please contact our support team within 24 hours of receiving your order to initiate a claim.
Review Eligibility
Ensure your item is unopened, in its original packaging, and was reported within the 24-hour window for perishable goods.
Contact Support
Email our customer service team with your order number and clear photographs of the damaged or incorrect items.
Verification Process
Our quality assurance team will review your request and provide a return authorization or approval for a refund within 48 hours.
Receive Refund or Replacement
Once approved, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing